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METHODS >Delivery Model
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Delivery of services to our clients are modeled to suit the
varying comfort levels of the multitude of our clients. For
each client the delivery model is tailored to be in line with
their strategic reasons for outsourcing to us. We work with
our customer to custom build a delivery model that ensures
financial returns, risk mitigation, strategic alignment, operational agility, political impact and organizational
effectiveness. The following are the basic building blocks
out of which we carve out a well sculptured delivery model
for each of our clients.
Off-shore delivery model
This is where all the 4 phases of the project life cycle
happens at the off-shore location. This model is best suited
where the project is well defined and where only little
variations (if any) are expected, where the project
management capabilities are well established along with
clear communication practices and for projects where cost
is a major consideration for the client.
Onshore delivery model
This is where our domain specialists and an elite team of
professionals move over to the client location and base
themselves there for the duration of the project. While this
model directly translates to higher cost consideration, it
renders a very high level of flexibility and superior project
related comfort levels to the client and their project team
and stakeholders. This model is best suited where specific
resource types are required by the client and where post
deployment support is imperative.
Hybrid Delivery
This model is a combination of both the Off-shore and
On-shore models where the 4 phases of the project cycle
occurs at the client location and at the off-shore location.
This is best suited where a project is long term and / or
complex in nature and where large portions of the project
are well defined and when the requirements are fairly stable
and clearly laid out. This model ensures the best application
of the client’s internal resources combined with the
strengths of the outsourced team. This model also
leverages on the cost factor associated with the offshore
model. This model if designed thus can ensure 24/7
availability of the project team due to the differences in the
time zones.
The Partnership Delivery model
This is another model that we often offer to our clients and is
one model that has reaped tremendous benefits for our
clients who have chosen this model. This model envisages
the creation of a partnership between us and the client. This
partnership ensures that there is a dedicated team of
professionals working on the projects that come in as a
continuous feed from the client. This is the model of
preference where the client has very long term projects or
needs to set-up an off-shore team as a long term value
proposition.
Choosing a delivery model and optimizing it to the specific
needs and strategies of each client is crucial to the success
of ones outsourcing initiative. The delivery model that is
tailored to a perfect fit can deliver bounties that include a
highly successful and cost effective outsourcing initiative. A
rigid, inflexible and ill suited delivery model would mean a
needless waste of valuable resources and time. This is why
we insist that every client should have a custom fitted
delivery model that aligns well with their outsourcing
objectives and strategies.
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